Bridge blocked by old transaction without tx hash

My wallet address is 0x7D4F714761350BdCF024bc4E9206c5149c3Af681.

I want to bridge 105,464.06278789 XCN from Onyx to Ethereum.

The bridge is blocked by an old bridge request for 0.002 ETH from Ethereum to Onyx, approximately 181 days old. The UI says:

“A bridge request was started, but this browser did not capture its transaction hash. Check your wallet activity and do not submit again until support confirms whether it was broadcast.”

I checked the wallet activity. There is no new XCN bridge transaction today.

Could you please confirm whether the old 0.002 ETH bridge request was ever broadcast and tell me how to clear/reset this stuck bridge state so I can bridge my XCN to Ethereum?

First question i would ask is what wallet this tx was carried out on, but so you get proper help that you need, i’d advice you reach out to Support on Telegram Telegram: Contact @theonyxdao know also that they wouldn’t ask you for any personal information, and won’t ask you to click any links, just reach out with details your issue, please be careful of impersonators, admins would never reach out to you first.

Hello,

My bridge is blocked by an old Ethereum → Onyx deposit of 1,003,127.8 XCN from ~199 days ago showing “In Progress” with no tx hash. The app only shows “Resume submitted deposit” and won’t let me start a new bridge, even in a different browser. My ERC-20 XCN balance is unchanged (1,874.9), so I believe it was never broadcast. Wallet: 0x023e5dB08943385cf1943393F06Eb4FFC05F44EB.

Can you clear it? I need native XCN on Onyx Mainnet for gas to unstake my stXCN. Same issue as this post.

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Hello buddy, sorry about the stuck. Please you need to contact our support team in our official telegram channel

Join Telegram: View @onyx and contact Telegram: Contact @theonyxdao on telegram for support